USSD Interface - UNOC Feedback

*123#

Offline Access for UNOC Feedback Platform

*123# MAIN MENU
No Internet Required
UNOC FEEDBACK SYSTEM
1. Report Issue
2. Check Status
3. View History
4. Contact Support
5. Help
0. Exit Reply with option
REPORT ISSUE
Select Category
SELECT ISSUE TYPE
1. Supply Delay
2. Quality Concerns
3. Logistics Problem
4. Billing Issue
5. Emergency
6. General Feedback
0. Back 00. Exit
PRIORITY LEVEL
How urgent?
SELECT PRIORITY
Issue Type: Supply Delay
1. CRITICAL
Immediate action required
2. HIGH
Needs quick response
3. MEDIUM
Standard priority
4. LOW
Non-urgent
0. Back 00. Exit
ISSUE DETAILS
Provide Information
ENTER DETAILS
Type: Supply Delay
Priority: Critical
1. Station Name/Location:
Kampala Road Station_
2. Brief Description:
(Reply via SMS)
Send when done
CONFIRMATION
Issue Submitted
✓ SUCCESS
Your issue has been submitted successfully!
Issue ID: #2024-089
Type: Supply Delay
Priority: Critical
Location: Kampala Rd
Status: Received
You will receive SMS updates on this issue.
1. Main Menu 0. Exit
CHECK STATUS
Track Your Issues
ISSUE STATUS
Enter Issue ID:
2024-089_
Example: 2024-089
Or select recent issue:
1. #2024-089 - Supply Delay
Status: In Progress
2. #2024-087 - Logistics
Status: Resolved
0. Back 00. Exit
ISSUE DETAILS
#2024-089
Issue #2024-089

Type: Supply Delay
Priority: Critical
Location: Kampala Road

Status:
In Progress

Updates:
• 9:30 AM - Submitted
• 9:45 AM - Assigned
• 10:15 AM - Investigating

Account Manager:
Sarah Nakato
0700-XXX-XXX
1. Call Manager 0. Back
HELP & SUPPORT
Need Assistance?
HELP CENTER
How to use:

1. Dial *123# from phone
2. Select option number
3. Follow prompts
4. Receive SMS updates

Hotline:
0800-123-456
(Toll Free)

SMS:
Send to: 6000
1. Main Menu 0. Exit

📱 USSD System Features

USSD Issue Reporting Flow

1
Dial *123#
Access UNOC feedback system from any phone
2
Select Option
Choose "Report Issue" from main menu
3
Choose Category
Select issue type (Supply, Quality, etc.)
4
Set Priority
Indicate urgency level
5
Enter Details
Provide location and description via SMS
6
Get Issue ID
Receive confirmation with tracking number
7
Track Status
Check progress anytime via *123#

💬 SMS Integration

The USSD system works seamlessly with SMS for detailed communication:

Example SMS Update:

UNOC: Issue #2024-089 [CRITICAL]
Status: In Progress
Your supply delay at Kampala Rd is being investigated.
Manager: Sarah Nakato
ETA: 11:30 AM
Reply for updates.